AfrAsia Bank - Annual Report 2015

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AfrAsia Bank Limited and its Group Entities
Annual Report 2015
page 29
HOW WE MANAGE
OURSELVES OUR OUTPUTS
HOW WE
DIFFERENTIATE
OURSELVES
Corporate Governance
We are committed to high standards of
integrity, ethics and professionalism.
To safeguard stakeholders’ interests,
the Board of Directors engages in
providing sound leadership on the
Bank’s strategic vision. The Bank
believes that sound and effective
corporate governance is fundamental to
the Group’s long-term success.
Risk Management
Effective risk management is
fundamental to the Bank. The Board
of Directors has overall accountability
for ensuring that risk is effectively
managed across the AfrAsia Group.
Capital Management
AfrAsia Bank Limited maintains a
strong capital position, well above
regulatory requirements.
Our Values
Disruptive Banking
Passionate Partners
Genuineness
Privileged Relationships
Can-Do Attitude
We continue to think outside the box by
upholding our ‘Bank Different’ approach
to innovatively connect with our clients
both locally and internationally.
The art of building relationships
We pursue a customer-centric approach
built on long-term privileged relationships,
attentiveness and transparency. We aim at
creating a partnership that goes beyond
the purely financial while seeking to build
a relationship that lasts for generations.
More than just bankers, we are partners.
Upholding our disruptive innovation
philosophy
We combine our deep market knowledge
to drive innovation for improved products
and services to help clients achieve their
financial aspirations. Our investment
products generate the highest yielding
returns while our pioneering Rewards
Programme XtraMiles continues to offer
our card holders exclusive privileges.
Enhancing customer experience
We continue to leverage technologies,
deliver multi-channel, consistent
experiences across all touchpoints.
Our foQus (Focus on Quality &
Unparalleled Service) programme aims
at delivering an optimised experience
through websites, social media and
telephone as well as through our digital
Ebène and Port Louis branches and
Representative Offices.
GOVERNMENT
REGULATORYAUTHORITIES
We comply with all laws and
regulations in the countries we
operate in.
SUPPLIERS
We work with world-class
suppliers to obtain products and
services that support our growth.
EMPLOYEES & MANAGEMENT
We provide employees with regular
training and development plans and
help them in their career path.
SHAREHOLDERS &
INVESTORS
We deliver a robust financial
performance earned in a
responsible manner.
CUSTOMERS
We provide customers tailor-
made banking solutions, all in an
environment of trust.
SOCIETY
We are socially conscious about
society and remain dedicated
to shaping a world of difference
through our sustainability approach.