AfrAsia Bank - Annual Report 2015

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AfrAsia Bank Limited and its Group Entities
Annual Report 2015
page 30
OUR KEY STAKEHOLDERS
An overview of the Bank’s prime stakeholders, how the Bank engages with them and the general nature of their expectations, is provided
in the table below:
STAKEHOLDER
GROUP
HOW WE ENGAGE WITH
OUR STAKEHOLDERS
THEIR CONTRIBUTION
TO VALUE CREATION
WHAT OUR
STAKEHOLDERS
EXPECT FROM US
WHAT CONCERNS OUR
STAKEHOLDERS
EMPLOYEES ANDMANAGEMENT
Face to face meetings
CEO Road Shows
Social events/
activities
Training and coaching
External learning and
growth opportunities
Committees
Recognition and
reward
Clear KPIs (Key
Performance
Indicators) and targets
are communicated
Passion and right
attitude
An environment that
encourages growth and
open communication
Provide the opportunity
to achieve personal
goals whilst aligning to
Company objectives
A safe and healthy place to
work
Continued career
enhancement
Open door management
style; with mutual trust and
positive culture
Regular feedback and
coaching
Competitive remuneration
and non-financial rewards
A high level of employee
empowerment and autonomy
CUSTOMERS
Customer meetings and
site visits
Conferences/Road
Shows
Business association
meetings
Digital communication
via emails, social media
Customers provide the
basis for continued
growth
Crafting personalised,
innovative, tailor-made
banking products and
services that aim at
achieving clients’
financial aspirations and
lifestyle evolution
Quality of the banking suite of
products and services
Matching customer needs with
the appropriate service model
Solidity and stability of the
Bank
The relationship approach and
frequency of communication
SHAREHOLDERS AND
INVESTORS
Regular presentations
and Road Shows
External newsletters
Integrated reports,
media releases and
published results
- Board Meetings
- Annual General
Meetings
- Investor Relations
microsite
Investors provide
the financial capital
necessary to sustain
growth
Providing sustained
returns on investment
through sound risk
management, strategic
growth opportunities
and good governance
practices
Delivering sustainable
returns
Leadership and strategic
direction
Corporate governance
and ethics
Progress with project
pipelines, business plans and
future growth projects
A high level of empowerment
and autonomy
CORPORATE PROFILE AND STRATEGY (CONTINUED)