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AfrAsia Bank Limited and its Group Entities
Annual Report 2015
page 31
STAKEHOLDER
GROUP
HOW WE ENGAGE WITH
OUR STAKEHOLDERS
THEIR CONTRIBUTION
TO VALUE CREATION
WHAT OUR
STAKEHOLDERS
EXPECT FROM US
WHAT CONCERNS OUR
STAKEHOLDERS
SUPPLIERS AND SERVICES
Face-to-face
meetings
Site visits and
business association
meetings
Performance level
agreements
Selecting world-
class suppliers to
cater for the Bank’s
requirements and
provide a high rate of
return
Quick turnaround time
in decision-making and
processing payments.
The entire process is
kept transparent to
the suppliers which
helps us maintain
good relations with the
serious suppliers in the
market
The suppliers always see to
it that we receive services
in time and that continuity
is maintained. They ensure
that given the nature of our
business, we do not have any
denial of services
GOVERNMENT REGULATORY
AUTHORITIES
Regular meetings
between the Bank
and regulators
Workgroups –
on issues and
Regulatory Guidelines
Written
communication
Regulatory returns
Onsite and offsite
supervision by
regulators
Trilateral meeting
Regulatory Approvals
The regulator
provides the enabling
regulatory framework
Providing banking and
financial services in a
transparent, secure and
responsible way
Ensuring customer
satisfaction
Complying with acts,
regulations and
guidelines
Products and services
being provided and their
communication
Compliance with Acts and
Regulations
Transparency and
accessibility to correct
information
The Bank’s duty of
confidentiality
Appropriate Customer Due
Diligence and KYC
SOCIETY
CSR events,
community and
environmental
projects
Meetings with
Entrepreneurs/
Corporates
Social Media
External Newsletters
Media Releases
People contribute
to the country’s
economic growth
through their
enterprise’s success
Building long-term
goals, relationships
and respect for
each other
Improvement in
quality of life: social,
literacy, health and
environment
Strengthen the
entrepreneurial
ecosystem in Mauritius
Build on our social
efforts through
children education and
sports sponsorship
programmes
Optimise our
environmental
footprint while
fostering social
and ecological
consciousness
Implementing
environment-friendly
business practices
Assess and optimise the
environmental impact of
the Bank’s offering
How our sustainability
strategy makes a difference
in people’s lives
Develop processes to
measure the effectiveness
of our social and
environmental programmes